We’re Making Ordering Machine Tool Parts Easy as 1,2,3

ELK GROVE VILLAGE, IL, April 19, 2021

Losses in productivity, increased downtime, missing customer deadlines. These are three things that no shop wants to hear, but they are a common reality when your machine tool goes down.

Even the most reliable machines need upkeep and can break down over time, but with the right machine tool parts partner you can lessen the impact to your bottom line. That’s why for the past 46 years, Shibaura Machine’s American parts department has created a reliable process to ensure our customers get the parts they require quickly and efficiently. 

Parts Ordering is Easy as 1, 2, 3

The last thing you want when your machine is down (or ever) is to be stuck on hold waiting for a response. Shibaura Machine Company, America understands that every minute you wait for a part is lost revenue. We’ve created a process that is focused around you.

1. Ordering Made Easy

Our parts department is made up of many dedicated machine tool personnel with multiple years experience. You know when you are reaching out to our team you’ll be able to get your questions answered and the correct part ordered, quickly. We’ve made it simple to order parts now with three options available:

• Phone: (888) 593-1616 Option 1, 2, 1
• Email: MT-Parts@shibaura-machine.com
• Online: https://shibaura-machine.ca/customer-care/parts

2. Parts Readily Available

Shibaura Machine Company, America's machine tool parts team has access to a large inventory of parts located in North America. 

We’ve also opened a parts exchange program to help keep our customers costs down. The parts exchange program allows certain electronic parts outside of warranty to be returned for exchange of up to 50% of their current cost providing the returned component is repairable.

3. 95% Next Day Shipment

Having the fastest possible access to required parts is key to keeping your shop running smoothly. To speed things up we have stocked most items that would cause a machine to be down, offering a quick turnaround on parts arriving at your door. 

Parts Expertise You Can Count On

With an extensive number of machine tools in North America, Shibaura Machine is committed to providing parts expertise our customers can count on. Whether your machine is a couple years old or a couple decades old, you can benefit from our expansive inventory and 95% next day parts shipments. Our parts department is focused on getting you back up and running as quickly as possible to maximize your machine tool investment.