Spotlight: Machine Tool Customer Support Team

ELK GROVE VILLAGE, IL, December 2, 2021 - 

When customers purchase from Shibaura Machine, they know they are getting a high-performance machine tool. Ensuring you maintain the high-performance of your investment is just as important, if not more, then the initial purchase.

Our comprehensive customer service organization ensures customers have the support they need for every possible post-sale scenario. With strategically placed technicians located across North America, our team is able to handle inquiries quickly and professionally whether it's for parts, service, or application assistance. This dedication is just another way we follow through on our mission of evolving with our customers as a true partner.

Complete Technical & Support Services in North America

Being attentive to all customer support inquiries is important to our team because they understand the production loss associated with having machines down. Whether it is a power outage and your machine is left with work in it, or a simple part inquiry, customers can rely on the same high level of customer service. 

To ensure your machine investment will never let you down, Shibaura Machine Company, America’s customer service organization offers complete technical and support services that encompass our parts, service, and technical groups. These dedicated groups are comprised of factory trained team members that include:

• Electrical personnel
• Mechanical personnel 
• Application technical support 
• Parts and Service technical support

Our unsurpassed dedication to provide superior customer support means we also offer preventative maintenance support agreements to provide customers peace of mind.

Connect with Our Customer Service Teams

Our customer service team's goal is to help customers keep their operations running as smoothly as possible while avoiding any costly downtime. Connect with our parts, service, application training teams easily by calling us directly at (888) 593-1616 Option 1, 1, 3

MT-SVC@shibaura-machine.com, or Submit a Service Request.