Supporting Success: Shibaura Machine Tools' Growing Commitment to Customers

ELK GROVE VILLAGE, IL, January 25, 2023 - 

When purchasing a machine tool from Shibaura Machine, you can expect high-performing equipment. Customer satisfaction is our top priority, and we go above and beyond to ensure that our customers receive the best service and support no matter where they are located in North America. 

How do we deliver superior customer support every time?

Providing a range of comprehensive support programs, such as new and repaired parts, application and machine option engineering, and extensive training opportunities enables us to handle a wide variety of scenarios and maintain the high performance of our machines. In addition, our distribution network is in place to make sure that we are always there for our customers, and our mission is to establish a lifelong relationship with them.

Skilled Technicians Across the Americas

These technicians have an average of 25 years of experience, making them experts in the field. This expertise allows them to provide outstanding support and service to customers, ensuring that their machines are running at peak performance. 

New Machine Tool Installation and Training

Shibaura Machine Company, America (SMA) offers a comprehensive start-up service for customers who have purchased new machine tools. The service includes on-site installation and operator training by a team of experienced service technicians. This ensures that the machine is set up correctly and that the operators are familiar with its functions and capabilities. By doing so, customers can begin using their new machine tools and accelerate the time to production. Customers can take advantage of this type of support to maximize their productivity and get the most out of their investments.

Support & Training

The company offers over-the-phone support for urgent questions and troubleshooting, allowing customers to quickly connect with technical experts and get the answers they need.

SMA also provides continuing education opportunities at customer locations. The training programs focus on safety, maintenance, operation, programming, and machining process classes, allowing employees to stay up-to-date with the latest techniques and best practices. This helps to ensure that the machines are operating at peak performance and supports customers' investment.

Additionally, retrofit services are available for older machines to ensure peak performance and efficiency.

Parts

In addition to the various services offered, the company boasts an extensive in-house parts inventory and a large network of secondary local suppliers to quickly fulfill replacement needs. This means that customers can have peace of mind that their orders will be filled quickly and efficiently, with options for next-day or same-day shipment available.

Evolving Support For Our Machine Tool Customers

SMA is dedicated to providing comprehensive engineering and service support to its customers. The SMA Customer Support Portal will be introduced later this year to further our commitment to transparency and improved customer service. Our portal will be designed to make it easier than ever to get assistance and ensure you get the most from your machine tool investments.

Contact the Machine Tool support team by phone, email, or online:

• 1 (800) 275-8373 Option 1, 1, 3  
• mt-svc@shibaura-machine.com (USA Service)
• mt-parts@shibaura-machine.com (USA Parts)
• mtc-svc@shibaura-machine.com (Canada Service)
• mtc-parts@shibaura-machine.com (Canada parts)
• ​​https://shibaura-machine.ca/customer-care/service